Employment Opportunities at Our Gastonia, NC Car Dealership

We are proud of the expert, friendly, and knowledgeable staff we have here at Gastonia Chrysler Dodge Jeep® RAM, and we want you to join our team! Below you'll find the current openings we have at our car dealership in Gastonia, NC. If you find one that fits your specific skill set, apply for the position on our website. One of our expert RAM truck dealers near Charlotte, NC will be in contact with you if we feel you'll be a good fit at Gastonia Chrysler Dodge Jeep RAM. Do you have any additional questions about our hiring process or anything else at our dealership just like our car parts department? Feel free to contact Gastonia Chrysler Dodge Jeep RAM today, or stop by our dealership to talk to us in person. We look forward to hearing from you and considering you for employment at Gastonia Chrysler Dodge Jeep RAM!

Career Opportunities

Service Technicians/Mechanic

All levels of experience are encouraged to apply:
  • Experienced or trained front line lube techs
  • Experienced or certified level Chrysler Dodge Jeep Ram technicians
  • Experienced or certified technicians for all manufacturers
  • Technicians with independent repair shop experience
Valid driver's license required required for all service technicians.

Email resume to: Rebecca Fox
Apply for Position

Service Advisor

We are seeking Service Advisors with minimum of 2 years' experience. If you are self-motivated and ready to earn a higher income for your family, the time is now to make a change. We are growing and moving into a new State-of-the-Art facility in 2023.  Your earning potential ranges from $3500 - over $10,000 monthly, along with great benefits.

Qualifications:

A qualified candidate will provide professional customer service to our customers by satisfying their request for repairs and warranty work in the service department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Applicant must have a proven record of achieving exceptional customer service.

Essential Duties:

  • Meet and greet customers in a timely, friendly manner and obtain vehicle information using our WiAdvisor tool.
  • Write up customer's vehicle problems accurately and clearly on repair order.
  • Test drive the vehicle with customer as needed to confirm the problem or refers to test technician. Refer to service history, inspect vehicle, and recommend additional needed service.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provide a complete and accurate written cost estimate for labor and parts.
  • Establish "promised time" in effort to meet customer expectations Obtain customer's signature on repair order; provide customer with a copy.
  • Establish customer's method of payment.
  • Check on progress of repair throughout the day.
  • Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
  • Review repair orders to ensure that work is completed and authorization is noted. Close repair order as appropriate.
  • Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly.
  • Explain completed work and all charges to customers. Implement a quality control process to eliminate comebacks. Maintain high customer satisfaction standards.
  • Handle telephone inquiries for quote requests.
  • Maintain a professional appearance. Keep work area clean.
  • Other duties may be assigned.

Email resume to: Rebecca Fox
Apply for Position

Professional Sales Representatives

We are looking for motivated people to join our growing sales team! Product experience a plus but not a requirement. Clean driving record and valid driver's license required.

Email resume to: Rebecca Fox
Apply for Position

Customer Service Specialist

We are adding a Customer Service Specialist to our team to further our goal of ensuring our customers receive top notch service in all departments. Minimum 2 years of customer service experience required. Automotive knowledge and knowledge of Reynolds & Reynolds a plus.

Email resume to: Rebecca Fox
Apply for Position

Service BDC Specialist

We are seeking an enthusiastic team member to join our Service BDC to take inbound service calls and make outbound service calls for our fast paced service department. We are a special place to work and earned the "Customer First Award for Excellence". We look forward to hearing from qualified candidates willing to contribute to our Dealership's success.

Job Duties:

  • Make outbound customer service calls
  • Schedule service appointments

Job Requirements:

  • Experience in a call center environment
  • Knowledge of the automobile industry - automotive experience plus
  • Organizational skills and be able to multi task
  • Great phone skills and voice
  • The capacity to learn systems, have good computer and writing skills
Email resume to: Rebecca Fox
Apply for Position

Parts Advisor

Our parts department is growing and we are looking for exceptional parts advisors to join our team!

Job Requirements:
Assist customers in selecting and purchasing parts
Place special orders for parts
Research appropriate manuals to ascertain type and specification of part
Provide pricing and product information to customers
Dispense parts to the service department
Order out-of-stock parts requested by customers
Assist in taking inventory
Meet departmental production and profitability goals
Maintain Customer Satisfaction scores at or above dealership standards
Answer phone promptly and consistently with dealership guidelines
Follows safeguard rules and regulations

Job Requirements:
At least 1 year of retail parts experience
Strong communication skills both on the phone and via email
Proven customer satisfaction skills
Team-oriented
Valid driver's license with clean driving record
Some heavy lifting required

Email resume to: Rebecca Fox
Apply for Position
  1. Gastonia Chrysler Dodge Jeep Ram

    2339 E Franklin Blvd
    Gastonia, NC 28054-4726

    • Sales: 704-874-6000
Loading Map...

Get in Touch

  • Contact our Sales Department at: 704-874-6000
  • Monday09:00AM - 08:00PM
  • Tuesday09:00AM - 08:00PM
  • Wednesday09:00AM - 08:00PM
  • Thursday09:00AM - 08:00PM
  • Friday09:00AM - 08:00PM
  • Saturday09:00AM - 07:00PM
  • SundayClosed