Customer Reviews
I want to recognize Jimmy the service manager. There was an issue with my Jeep that was a mystery to most which would have warranted a 1 star rating.Now I donāt know if Jimmy solved the mystery but he did ensure the issue was fixed. From Day 1 of him finding out about it, he was compassionate, honest and handled the situation not only with care but with a sense of urgency. Thank you much for making both my husband and I feel important and as a valued customer. Also a special Thanks to Josh as well. He was the ...
Josh was very professional. Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge!
Thanks for all the support. Brian, Mariana and Carl were great!! Service and parts were awesome also keep up the good work
Excellent customer service! Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit.
Exceptional service from start to finish! The team at Gastonia Chrysler Dodge Jeep Ram made my car shopping experience an absolute pleasure. They were knowledgeable, patient, and genuinely cared about finding the perfect vehicle for me. From the moment I walked in, I felt welcomed and valued as a customer. The entire process was smooth and hassle-free. I highly recommend Gastonia Chrysler Dodge Jeep Ram to anyone in search of their next vehicle. Five stars all the way!
Excellent customer service! Very helpful and my experience was very delightful!(Becca Fox helped us and she was the best!)
Great customer service and great communication from all team members that help with my Jeep wrangler issues. Thanks guys.
Friendly staff. They hooked me up with a Challenger Hellcat on the cheap. Ask for Tony
The new management has drastically improved the dealership. Everyone is extremely helpful and knowledgeable. Highly recommend!
My service experience was great. I will definitely take my Jeep back for service. Haley was great to work with.
Very helpful and useful easy to understand and helped me a lot because it was my first time.
Good Service, great waiting room, I received a text with just one contradiction, the service person told me that it was $190 for the break fluid change, but the text said it was free with the other services, totals were different, service person said $480, but text was $480-190=$290. I believe the service person was right, the text was wrong.
Josh is a fam fav and the only one we work with at GCDJR. Always a pleasure to deal with, understanding, quick and thorough with our vehicles. Always entertains my thoughts and questions on things that "might" need to be done š Thanks Josh! See you next time!
Very friendly to customers and Clean car dealership gave good details on services very helpful.
I just bought a Lexus from this dealership and Brad was the person that took care of us. He was very pleasant to work with from the moment we walked in the door till the moment we walked out and even joked with while we waited for everything to be finalized. I would highly recommend him and the dealership to anyone looking for a new ride. By far the best salesman Iāve ever dealt with. I really appreciate everything he did for us!!
Great experience! Very professional and friendly. Worked with us to get exactly what we needed.
This was my first visit for service to my 2016 Ram 1500. Haley was my service tech and was very professional. Haley did not try to up-sell or do any work that was not needed.
Very helpful an understanding. The dealership and the people are very good. Would recommend anyone
I had the best experience at the dealership. They were prompt and very friendly. The staff took great care of my jeep. The waiting area is clean and comfortable
Dealership is clean and good inventory, service department is efficient and does the work as discussed. Very happy with everything.
I always receive the best of care and Excellent service at Gastonia CDJR. The staff is always professional and friendly
Great service. Vehicle was completed in a great time.Service personnel Haley was very helpful
Michael was great to work with and he took care of all my requests all went according to plan.
My service department provider was absolutely wonderful. Took care of me from start to finish. I have purchased several ram trucks over the years and serviced at the dealership. Iāve always had good experience. Professional and friendly.
Very friendly and listened to what I wanted. I had extra service performed while I was there. Brake lines were flushed as part of the service. Only problem was that I received a warning light and needed to add more brake fluid after I left the dealership
the people are very friendly! nice place to purchase a vehicle. say hello to Sales
Took my vehicle in for a tire rotation and oil change. They did a great job and kept me in communication.
I have taken my vehicles to them for years. Everyone in the service department is very helpful.
I think this is a top notch dealership. Everyone in the service department is friendly and helpful. The waiting area is clean and comfortable. Please keep up the great work!!
I am from out of state and my Jeep was making a funny noise I stopped in and the young lady that helped me was great ( I have forgotten her name) they did not find anything wrong with the jeep but it did have a recall they fixed. I have to say it was a great Suprise to stop in and be able to be seen soon after i got there
The service department staff is wonderful. Every one is very friendly and they remember your name!
Service was exceptional! They were kind and courteous! They were knowledgeable and understood what needed to be done to complete the job & do it with satisfaction.
They care about your car. They consider the people with free, good snacks. They make you feel comfortable to leave your car with them.
Service was great I was greeted at the door by Chuck. He is new to the Gastonia store. He was very professional got me in and out ASAP. Thanks to Chuck and the entire team.
Mariana was terrific. Very professional and nice. Was in and out in no time with a vehicle.
Van was very nice and really listened to my issue and quickly resolved it.. I look forward to seeing him because he makes it almost fun š. He checked in on me. Van is very pleasant to work with and makes the visit enjoyable.
Service manager and everyone else there were great! Very attentive and efficient service. I would definitely recommend them.
Van was very professional and pleasant. I will request Van for my future service needs.
Jalel was excellent to work with. Extremely helpful and very attentive. Definitely recommend him if anyone is looking to buy a Jeep.
Great service and help putting us in our new vehicle. If you are looking for a place and people who value relationship over profit then this is it. Will be a return customer when we are looking again.
Great service from Van. Finished quicker than quoted and completed everything I asked them to do.
Thanks for your assistance, Van. I appreciate your help and getting me set up with a loaner vehicle.
Extremely impressed with Annabelle Starnes, she is professional, knowledgeable and takes care of her customers. Excellent Service Dept !!
Got me in without an appointment, and did a great job. No more issues now
Anabell Starnes is awesome. Always takes such good care of me when I come for service. Great service department.
Excellent service Dept. Was able to complete work as promised and on time.. Annabell, service rep was excellent!!
My new car buying experience was totally changed when I purchased my Durango from Gastonia Chrysler Dodge Jeep Ram. They are the best!
It is convenient. My nephew takes it to work and brings it home for me. He does what needs to be done. Icome by and pay. I am treated like family.
Awesome thoughtful caring always thinking of the customer professional clean snacks provided service department excellent staff awesome
Very fast detailed and accurate service wouldnāt change a thing there operating at 200%
Good service. Took a little longer than I expected Friendly and courteous people. Will definitely be back for future service work.
The service was great! Haley Havis did a good job explaining the service worked needed to be performed on our vehicle!
Great service, friendly and they fixed a lingering issue. I really like their service department. Keep up the good work.
Van is the man! He made something as simple as an oil change a pleasant experience. The process was explained and my Jeep was ready in a timely manner.
It was good, they did the work in a timely and effective fashion the end
Took my Jeep in on Friday afternoon at 2:00 for recall repair and state inspection. My service adviser found two other recalls that also needed to be done. I needed my car for the weekend and figured Iād have to make another appointment to get those done. However, service department completed all repairs and the inspection by end of day.
Anabell was great! Would most definitely come back. Very helpful and friendly. Great customer service!
Very quick and easy Brad helped me get the truck and the payments I wanted
Great job and excellent staff at the dealership Job done on time and well Great experience overall
My experience with this dealership was awesome. They were very helpful with my decision of vehicles. They gave me a fair deal for my trade in. They were a no pressure dealership that I real appreciated. I highly recommend them and if I am in need of another vehicle I will definitely go back to them.
Very clean, Organized, Very Helpful, and Super Friendly. I always enjoy seeing the cars on the showroom floor. Been to another dealership in Charlotte not even close to the Gastonia Dralership. At Gastonia I feel as if I'm family
Anabell went out of her way to arrange a ride home for me, so that I wouldnāt have to wait for my car to be inspected. It was very much appreciated.
They were very helpful and and helped me right away. I had a great experience and definitely would recommend them to friends and family.
Courtesy at it's best. Service at it's best. Quality of work at it's best. They go out of their way to take care of you.
This dealership is #1 in my book. Great group of personnel especially Lee Hyde & Haley!
Anabell, Service Advisor, was extremely helpful. She stated all the feasible options to repair water leak issues with my vehicle. Unfortunately the service center could not help since parts needed were discontinued.
I dropped if off and they fixed it for me. The AC motor was bad. Hopefully I will not have this problem again.
They were quick and efficient in setting up my Lojack on my new truck. I wish I lived closer so they could be my service center.
My car took a while to get fix but the loaner process was very easy. Everyone was nice & as always Hailey is the best. Whatever I need she work with me. Iām a satisfied customer & thatās why Iāll always go to Gastonia Chrysler Dodge Jeep Ram.
Deal was done quickly, easy to work with. Fair deal for post covid inflation. Would certainly purchase again.
Quick service. Josh is always great to work with in the service department. Got our issue diagnosed and scheduled for a warranty repair
Timely service, shop fees are quite high, rotated the tires but did not balance them afterwards.
Great experience, very accommodating, and prompt communication from Service Advisor Van and the entire Gastonia Jeep team!
Annabelle continues to be a wonderful customer service rep. She is wonderful at communication and making sure I feel comfortable with any work being done on my vehicle. She is always very personable and professional. This dealership is not the closest to me, but because of the customer service I receive there, I will continue to make the trip out there! Thank you Annabelle for giving 110%!!!
Everyone was willing to help in any way they could. I was disappointed in the way the final pricing was done. The transparent desk top made reading the documents difficult and rushed, and having all paperwork on a thumbdrive is a pain. I would have opted to not have the Lojack $799 expense. The sticker price increased by $880 just 'because the manufacturer raised prices" in the 8 wks to delivery. I feel it should have been frozen at time of order.
Josh is the best and always makes sure that my jeep is done and taken care of the first time love this service
The salesperson was very helpful with the purchase and to the end of purchase. Would I buy form this dealership again I would.
Very satisfied with sales process at this dealership, demonstrated professional salesmanship, courtesy and sincereity in wanting us to make the purchase that was right for us. From explaining auto details to following up with transfers in making sure we are a satisfied customer. A representative was assigned to completing the process. Glad to refer friends and family to the team. David
Great experience! I really appreciate Zack as well!! He is very knowledgeable, and I want him to do all my service work.
This dealership has all that you would need. From great customer service to the refreshment to make your visit comfortable.
Very helpful and nice .took a long enough time with us to explain the car
Van was very helpful, efficient, and kind. He listened to all my concerns and rounded back at the end to make sure everything was taken care of.
Myasia was a joy to work with. Bery helpful and pleasant. Iām very satisfied with my truck.
Weāre outstanding customers care is excellent and everyone has a great interest in there job and very friendly
Josh did a great job with my Jeep. Had the parts in stock and got everything done in one day.
Mr Van and his team at the shop are very professional and courteous group of people
The dealership has always been courteous and professional towards me. They have taken care of all my automotive needs and provided excellent customer service towards me.
Van was very nice. My car was ready earlier that I was told. The dealership is very comfortable while waiting.
The dodge dealership is nice, the service department is good. I did although have a small dent in my car door and it need to be washed, someone drew a circle around it in the dirt, not cool. Also they forgot to reset my change oil indicator, but I was able to go online and reset it myself. They wanted me to come back to get it reset. All in all my experience was good.